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Delivery

What is the delivery cost?

Delivery cost is FREE for orders over $150 and just $19.99 Australia wide for orders less then $150. No matter how large your order is! Just $19.99 capped shipping!

How long does it take to deliver?

From the time your order is made, it will take around 5 - 10 days to manufacture and deliver.   

Payments

What payment methods do you accept and are they secure?

We accept major credit cards through eWay. We can also accept payments through Bank Deposit. All the online payments are processed through a secure server using the latest encryption technology.

Images

If the image I want on my canvas is not in digital format, will I be able to get it printed?

If your image is not in digital format we recommend that you take them to the local photo shop (Kodak shop or similar) in your area and have them scanned professionally. You can then simply upload them to our website while creating your canvas.

What if I am unsure whether my image can be printed on the canvas in the size I want?

If you have any concerns about the quality of your image please email us those images at support@imageprinters.com.au. Mention in your email the size in which you would like to get your image printed. Our designers will analyze your image and will let you know about the possibility of printing as soon as possible.

Frames

What is the frame thickness?

Canvas prints are stretched on frames with a depth of 3cm. If you have any particular framing requirements please contact us.

Have you taken measures to prevent your frames from pressing and denting?

Yes. Our stretcher frames have a raised lip to prevent indentation of the frame edge onto the canvas material.

Are your wooden stretcher frame kiln dried?

Yes.

Canvas Material & Coating

What kind of canvas material do you print on? Do you offer alternatives?

We print on a high quality matte cotton canvas material of 360 GSM. Contact us for any specific requirements.

Do you use a protective coating?

Yes all canvas prints have a protective coating at the top applied for protection against UV, water and dust damage.

Canvas Wrapping

What canvas wrap is available?

There are several options for wrapping your canvas:

Gallery Wrap: The sides of the frame will be a continuation of your image.

Solid Color Wrap: The sides will be of a solid color depending on your selection.

Mirror Wrap: The sides will be a mirror of your image.

Canvas Printing

What kind of printer and inks do you use?

All prints are produced on high quality Epson printers with genuine Epson inks.

Canvas Care

How do I clean my canvas?

A light vacuum with the brush attachment can help you get rid of any dust on the surface. 

How long will the canvas last?

Your Canvas will last for many years to come if you take care of it properly. Make sure that you mount your canvas indoors and keep it away from moisture, water and dust. 

Preview

I'm not sure whether the style, image and wrap I have chosen will look good. Is there a way to check?

Yes - Once you have uploaded the image, you will have an option to preview it. This will allow you to have an idea how your canvas will look in the real settings.

I'm not sure how the canvas will look like when it will be hung in the room. Is there a way to check? Will I be able to preview my canvas print before ordering?

You can have a rough idea about how your canvas will look in real through our application. You can choose a variety of room backgrounds/settings from the application that match your room settings to have an idea about how your canvas will look in real life.

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