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Frequently Asked Questions

Delivery


How much will it cost to get my order delivered?
Delivery cost is FREE for orders over $150 and just $14.95 Australia wide for orders less then $150.

How long will it take to get my package?
5 – 10 business days from the time of order till you have it at your doorstep.

Payments

What is the mode of payment? Is it secure?
We accep credit cards through eWay, which is a secure payment gateway. All online payments are processed using the latest encryption technology.

Images


How am I able to get an image printed if I do not have it in digital format?
We recommend that you take the image to a local photo shop and have it scanned professionally. This image can then be uploaded to our website to create your desired canvas.

What if I am not sure whether I can have a frame of the size I want?
If you have any reservations about the quality of your image, please e-mail us those images at support@imageprinters.com.au. Give us your requirements. Our talented designers will see to it and will let you as soon as possible.

Frames


What is the thickness of your frame?
The thickness of our Canvas frames is 3cm. If you have any other specification, please contact us.

How do you avoid pressing and denting of frames?
Yes. Our stretcher frames have a raised lip to prevent indentation of the frame edge onto the canvas material.

What kind of wooden frames are you using?
Yes. We use kiln dried frames to offer long-lasting superior quality base to the frame.

Canvas Material & Coating


Which quality canvas material do you use for your frames? Are there any other options?
We print of 360 GSM, matte cotton canvas of fine quality. If you have any other requirement, contact us.

How do you protect the frames from dust and dirt?
Our canvases are protected by a lamination which allows protection against extreme weather, dust and moisture.

Canvas Wrapping


What kind of wraps are available for a canvas?
We are offering three kinds of wraps:
Gallery Wrap: The image continues over the sides of the frame.
Solid Color Wrap: You can choose a single colour of your choice to cover the sides of the frame.
Mirror Wrap: The sides will be a reflection of your image just like a mirror.

Canvas Printing


What kind of printer and inks do you use for printing?
We are using Epson printers with genuine inks to give you a great image.

Canvas Care


How can I clean my canvas?
Cleaning a canvas is easy. Use a light vacuum with a brush attachment to get rid of the dust.

What is the life span of the canvas frame?
With proper care, your canvas will last for many years. Make sure that you hang your canvas indoors to increase its life.

Preview


How can I check the style I have chosen will look good on my wall? How can I be sure?
Yes – after uploadeing the image and selecting your style and wrap, you can preview your canvas in different virtual backgrounds. This will allow you to have an idea about the look of your frame.

How can I assure my canvas will be perfect for my wall? Is there a way to check before the order?
Yes. You can pre-view you frame in a variety of different backgrounds and room setting that we provide. Choose the one closest to you to get a good idea about how your image will look.